As Shift’s Chief Operating Officer, Jen manages the implementation of our strategic plan and oversees Shift’s people, financial and operational activities.

Prior to joining Shift, Jen was the Managing Director at Firefly Partners, a digital marketing agency for nonprofit organizations across the United States and Canada. In her role as Managing Director, Jen led strategic planning and implementation processes for initiatives in the areas of business development, service delivery and business operations. Before assuming this role at Firefly, Jen was the company’s Client Services Director and a project manager, working closely with organizations such as Human Rights Watch, Pet Partners, and the American Association of University Professors on marketing technology implementation initiatives. As a founder member of the Bureau of Digital, Jen has collaborated with and advised a wide variety of digital agency owners and practitioners on building effective, engaged teams and delivering client-centered programs.

Earlier in her career, Jen was a writer and editor, holding editorial and project management positions with Conservation International, the Bulletin of the Atomic Scientist, and Indiana University Press. Jen holds a Bachelor of Arts in Anthropology from Knox College as well as a Master of Arts in Russian and East European Studies from Indiana University in Bloomington. She is a United States national.