Securing and maintaining a social license to operate is central to the strategies of many companies for which the long-term success of their operations depends on a positive relationship with host communities. While the need for good relationships between companies and their host communities is widely recognized, there is very little clarity on how to assess if a company is achieving this goal. The International Council on Mining and Metals (ICMM), has developed the Understanding Company-Community Relations Toolkit as a structured approach to measuring the quality of relationships between mining companies and their host communities, with the ultimate goal of using the information to improve them.
Use this tool to:
- Monitor how relationships with host communities evolve over time based on the voices of community members themselves.
- Distinguish and measure different aspects of relationships and identify those aspects that need improvement.
- Explore external factors that shape company-community relationships.