Measuring Quality of Relationships: Using ICMM’s “Understanding Company-Community Relations” Toolkit

While the need for good relationships between companies and their host communities is widely recognized, there is very little clarity on how to assess if a company is achieving this goal. The International Council on Mining and Metals (ICMM), has developed the Understanding Company-Community Relations Toolkit as a structured approach to measuring the quality of relationships between mining companies and their host communities, with the ultimate goal of using the information to improve them.

Securing and maintaining a social license to operate is central to the strategies of many companies for which the long-term success of their operations depends on a positive relationship with host communities. While the need for good relationships between companies and their host communities is widely recognized, there is very little clarity on how to assess if a company is achieving this goal. The International Council on Mining and Metals (ICMM), has developed the Understanding Company-Community Relations Toolkit as a structured approach to measuring the quality of relationships between mining companies and their host communities, with the ultimate goal of using the information to improve them.

Use this tool to:

Monitor how relationships with host communities evolve over time based on the voices of community members themselves.
Distinguish and measure different aspects of relationships and identify those aspects that need improvement.
Explore external factors that shape company-community relationships.

Download this Resource