Cultivating Voice in Relationships: Using Regular Micro-surveys at Scale to turn Stakeholder Experience and Perceptions into Actionable Data

This note profiles Constituent Voice (CV): a way to engage and learn from large numbers of people about how company, government and funders’ programs and activities impact them. CV, developed by Keystone Accountability uses a small number of simple questions (micro-surveys) asked at scale and over time in order to generate real-time insight that helps companies and their stakeholders to quickly and easily identify, foster and monitor improvements.

Use this resource to learn about a methodology that can help you:

• Engage and learn from large numbers of people about how they experience their relationship with a company.
• Compare data within and across different geographies and sites.
• Foster rapid learning and action with reduced time spent on data collection and analysis.