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The Quality of Relationships collection consists of eight resources: a series of three case studies and five methodologies, featuring a variety of contexts, industries and tools to help companies assess the quality of relationships and embed stakeholder voice across their due diligence efforts.
This note focuses on one dimension of how technology-enabled worker voice tools can be used: to gather qualitative data about the nature of relationships between managers and workers or communities at factories, farms, mines and plantations. This is achieved by asking workers and community members relationship-based questions.
This method note explores the use of Sensemaker, a tool that can help collect "micronarratives" from large and diverse populations of affected workers or communities - then visualize patters to reveal insights about their experiences.
Experiments – specifically the application of Randomized Control Trials (RCTs) – that integrate stakeholder voice can determine whether and to what extent such behavior change interventions and programs lead to intended outcomes.
While the need for good relationships between companies and their host communities is widely recognized, there is very little clarity on how to assess if a company is achieving this goal. The International Council on Mining and Metals (ICMM), has developed the Understanding Company-Community Relations Toolkit as a structured approach to measuring the quality of relationships between mining companies and their host communities, with the ultimate goal of using the information to improve them.
This note profiles Constituent Voice (CV): a way to engage and learn from large numbers of people about how company, government and funders' programs and activities impact them. CV, developed by Keystone Accountability uses a small number of simple questions (micro-surveys) asked at scale and over time in order to generate real-time insight that helps companies and their stakeholders to quickly and easily identify, foster and monitor improvements.
This is a case study about how Gold Fields, a global mining company, has assessed its relationship with communities around the South Deep Gold Mine in the West Rand, South Africa. Three assessments, in which the company gathered extensive community perceptions via surveys and focus groups, were conducted between 2014 and 2019.
Shift’s Business Model Red Flags are a set of indicators -developed through the Valuing Respect Project – to help assess whether a business is wired in a way that inherently puts people at risk. By using these 24 Red Flags, companies and their stakeholders can be better equipped to make decisions at business-model level, in ordder to prevent and mitigate risk to people.
This is a case study of how Philip Morris International (PMI), used participatory evaluation tools to gather information in order to address the “root causes of the most prevalent and persistent issues that keep surfacing” – specifically child labor in their agricultural supply chain.
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