Business Model Red Flags 
Leadership, Governance, & Culture 
Tool for Indicator Design 
Quality of Relationships 
Hover over the boxes below to learn more about each resource.
How Companies can Understand and Improve their Relationships with Host Communities
How Companies can Understand and Improve their Relationships with Host Communities
Learn about the Understanding Company-Community Relations Toolkit, a tool developed by ICMM to measure the quality of relationships between mining companies and their host communities.
Using Experiments (Randomized Control Trials) to Assess Behavior Change Interventions
Using Experiments (Randomized Control Trials) to Assess Behavior Change Interventions
Learn how integrating worker voice into experiments – specifically the application of Randomized Control Trials (RCTs) – can determine whether and to what extent such behavior change interventions and programs lead to intended outcomes.
SenseMaker: Combining Stories and Data Analytics to Uncover Hidden Dimensions of Relationships
SenseMaker: Combining Stories and Data Analytics to Uncover Hidden Dimensions of Relationships
Learn about SenseMaker, a method to collect qualitative information from stakeholders in the form of stories or micro narratives about their experiences and identify visual patterns.
Using Worker Voice Tools to Assess Relationships Between Workers and their Managers
Using Worker Voice Tools to Assess Relationships Between Workers and their Managers
Learn how technology-enabled worker voice tools can be used to gather qualitative data about the nature of relationships between managers and workers or communities at factories, farms, mines and plantations.
Using Regular Micro-surveys at Scale to turn Stakeholder Experience and Perceptions into Actionable Data
Using Regular Micro-surveys at Scale to turn Stakeholder Experience and Perceptions into Actionable Data
Learn about Constituent Voice, a way to engage large numbers of people about how programs and activities impact them. CV uses micro-surveys at scale and over time to generate real-time insights to identify, foster and monitor improvements.
Measuring Company-Community Relationships at a South African Mine
Measuring Company-Community Relationships at a South African Mine
Learn about how Gold Fields, a global mining company has assessed its relationship with communities around the South Deep Gold Mine in South Africa. Read about the indicators that were used, how data was gathered, and the ways in which the data has informed action.
Can Behavior Change Training Improve Supervisor-Worker Relationships?
Can Behavior Change Training Improve Supervisor-Worker Relationships?
Learn about how an electronics retailer Best Buy worked with a factory to assess the effectiveness of a training program designed to address certain behaviors of supervisors that were harming relationships with workers.
How Do Local Norms Impact Relationships Between Farmers, Workers and Children?
How Do Local Norms Impact Relationships Between Farmers, Workers and Children?
Learn about how Philip Morris International (PMI) used participatory evaluation tools to understand how local norms in Indonesia impact field-level relationships between farmers, workers and children.
